Two Strand 14 Karat Gold Plated Tourmaline Necklace

If you are not completely satisfied with your purchase or have any questions regarding our return and exchange policy, we're here to help!

Returns & Exchanges of Regularly Priced Items

For all regularly priced items, you have 30 calendar days to return or exchange an item from your order delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging and needs to have the receipt or proof of purchase. Please note that any shipping and handling fees (if applicable to your original order) are not refundable.

If you wish to return an item for a refund or exchange, please email us at umunir@emesly.com with your Order Number or contact us here to start the process.

We will provide a return label for the item(s) being sent back. The cost of the return shipping label is $9.95. Please note that you are responsible for paying for the shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

If your return is approved, we will initiate a refund to your credit card (or original method of payment) - minus the cost of return shipping.

Please note refunds usually appear in 3-5 business days, depending on your card issuer's policies.

Returns & Exchanges of BOGO Items

Any item purchased with our Buy One, Get One 25% Off (“BOGO”) offer may be returned for (i) an exchange or (ii) a refund of the purchase price plus tax where applicable (shipping charges excluded).

Exchanges: Items from a BOGO offer are individually eligible to exchange for any item of equal or lesser value than the original price of the exchanged item at the time of order. Any price and/or tax difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment.

Returns: Items purchased with the BOGO offer are viewed as a pair. The 25% discount applies to the lower-priced item in the pair. Returning any of the items from a BOGO offer will result in a refund of the return value of the returned item (plus applicable tax), less the cost of return shipping, to your original method of payment.

We will provide a return label for the item(s) being sent back. The cost of the return shipping label is $9.95. Please note that you are responsible for paying for the shipping costs for returning or exchanging your item. Shipping costs are non-refundable.

If you have any questions regarding our return and exchange policy, please feel free to contact us at any time and we will be happy to assist you!

We love keeping things simple for everyone (our customers and ourselves)!

Likewise, our shipping policy is no different - we offer FREE SHIPPING - Delivery Time (5-7 Business Days) for all of our products.

We also offer expedited shipping options. Please contact us here to learn more.

Please note:- We currently only ship within the continental US. We do not ship to Puerto Rico or APO/AFO or internationally (including Canada and Mexico).

Have Questions? Please feel free to contact us with any of your shipping queries.

A little care keeps your jewelry looking its best for longer.

Everyday tips

• Put your jewelry on last, after lotion, perfume, hairspray and makeup.
• Take it off before swimming, showering, working out, cleaning or sleeping.
• Pat pieces dry with a soft cloth if they get wet or sweaty.
• Store each piece separately so chains don’t tangle and stones don’t scratch.

Sterling silver

Silver naturally darkens (tarnishes) when exposed to air and moisture. Wearing it often helps, and a silver polishing cloth brings back the shine in seconds. Store it in a closed pouch or box when you’re not wearing it.

Gold plated and rhodium plated pieces

Plating is a thin layer, so be gentle: avoid harsh chemicals and polishing cloths with abrasives, and wipe with a soft dry cloth only.

14/20 gold-filled pieces

Gold-filled jewelry has a thicker layer of gold than plating. Clean it with mild soapy water and a soft cloth, rinse and dry fully.

Storing your jewelry

Your order arrives in an EMESLY pouch or box. Keep it: it’s the perfect place to store your pieces between wears.

Questions about caring for a specific piece? Contact us here.

We want you to love every EMESLY piece and are committed to great customer service.

We offer a one-year limited warranty against defects in materials and workmanship on all of our jewelry. This warranty applies to the original owner of authentic EMESLY products purchased through emesly.com or an authorized retailer, with proof of purchase.

What is not covered

• Normal wear and tear, including scratches, dents and the gradual fading of plating that comes with everyday wear.
• Natural tarnishing of sterling silver, which can be cleaned with a polishing cloth (see our Jewelry Care page).
• Damage from accidents or misuse, such as chains or clasps pulled, caught or snagged, rings bent out of shape, or pieces that have been resized, altered or repaired by someone else.
• Lost pieces, lost stones caused by impact, and theft.

How to make a warranty claim

• You must have purchased an authentic EMESLY product from emesly.com or an authorized retailer and provide proof of purchase.
• Your claim must be submitted within 365 days of purchase.
• The piece must have been worn and cared for as intended (see our Jewelry Care page).
• Please include a short description and a photo of the defect.

If the issue is found to be a manufacturing defect, we will replace your piece with the same or a similar item at our discretion.

To start a claim, contact us here and our team will reply during business hours, Monday – Friday, 9:00am – 5:00pm ET.