FREQUENTLY ASKED QUESTIONS (FAQs)

How do I contact EMESLY?

You can reach our customer service team here, or tap the Chat button on any page. Our business hours are Monday – Friday, 9:00am – 5:00pm ET.

What metals do you use?

Most pieces are 925 sterling silver, many finished in 14K gold or rhodium plating. We also carry 14/20 gold-filled, stainless steel and fashion styles. Each product page lists the exact metal.

How does Buy One, Get One 25% Off work?

Add any two items to your cart and the lower-priced item is 25% off, applied automatically at checkout.

How much is shipping and how long does it take?

Shipping is free on all orders, with delivery in 5–7 business days. Expedited shipping is available: contact us to learn more.

Where do you ship?

We currently ship within the continental US only. We do not ship to Puerto Rico, APO/FPO addresses or internationally (including Canada and Mexico).

Will I receive an order confirmation?

Yes, we email you a confirmation when you place your order.

How do I track my order?

You will receive an email with tracking details when your order ships. If you have any trouble tracking it, please contact us.

What if an item arrives damaged?

Please contact us right away and we will replace the item.

How do I cancel my order?

Please contact us as soon as possible and we will do our best to cancel and refund your order before it ships.

How do I care for my jewelry?

See our Jewelry Care page for tips on sterling silver, plated and gold-filled pieces.

What is your return policy?

You have 30 calendar days from delivery to return or exchange an item. To be eligible, it must be unused, in the same condition you received it, in its original packaging, with the receipt or proof of purchase. Shipping and handling fees (if any) are not refundable.

To start a return or exchange, email us at umunir@emesly.com with your order number or contact us here. We will provide a return label for $9.95, which is deducted from your refund. Refunds go back to your original payment method and usually appear within 3–5 business days, depending on your card issuer.

Returns & Exchanges of BOGO Items

Any item purchased with our Buy One, Get One 25% Off (“BOGO”) offer may be returned for (i) an exchange or (ii) a refund of the purchase price plus tax where applicable (shipping charges excluded).

Exchanges: Items from a BOGO offer are individually eligible to exchange for any item of equal or lesser value than the original price of the exchanged item at the time of order. Any price and/or tax difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment.

Returns: Items purchased with the BOGO offer are viewed as a pair. The 25% discount applies to the lower-priced item in the pair. Returning any of the items from a BOGO offer will result in a refund of the return value of the returned item (plus applicable tax), less the cost of return shipping, to your original method of payment.

Full details are on our Return & Exchange Policy page.