WARRANTY POLICY

We want you to love every EMESLY piece and are committed to great customer service.

We offer a one-year limited warranty against defects in materials and workmanship on all of our jewelry. This warranty applies to the original owner of authentic EMESLY products purchased through emesly.com or an authorized retailer, with proof of purchase.

What is not covered

• Normal wear and tear, including scratches, dents and the gradual fading of plating that comes with everyday wear.
• Natural tarnishing of sterling silver, which can be cleaned with a polishing cloth (see our Jewelry Care page).
• Damage from accidents or misuse, such as chains or clasps pulled, caught or snagged, rings bent out of shape, or pieces that have been resized, altered or repaired by someone else.
• Lost pieces, lost stones caused by impact, and theft.

How to make a warranty claim

• You must have purchased an authentic EMESLY product from emesly.com or an authorized retailer and provide proof of purchase.
• Your claim must be submitted within 365 days of purchase.
• The piece must have been worn and cared for as intended (see our Jewelry Care page).
• Please include a short description and a photo of the defect.

If the issue is found to be a manufacturing defect, we will replace your piece with the same or a similar item at our discretion.

To start a claim, contact us here and our team will reply during business hours, Monday – Friday, 9:00am – 5:00pm ET.